Terms of Service
Terms of Service
Making a booking
Submitting the booking form is a request, not a confirmed reservation. A stay is only
booked once it has been confirmed by reply. Space is limited on purpose, so booking at
least two weeks ahead is recommended, and further ahead for holiday periods.
Rates and fees
- Nightly rates are per the suite booked and the number of cats staying.
- Prices shown include a booking fee of 11%, finalised at checkout based on the dates,
number of pets, duration and any add-ons or discounts. - Add-ons from the spa menu are charged on top of the nightly rate.
- Promotions and discounts may not be combined.
Extended care
Nightly rates cover a 24 hour period from drop-off to pick-up. If the end time on the
final day is more than two hours later than the start time on the first day, extended care
is charged per cat: 2–8 additional hours adds 50% of the nightly rate, and
8+ additional hours adds 100% of the nightly rate.
Cancellation
- A full refund is available if cancelled by 12:00pm three days before the service
begins. 12:00pm is determined by the sitter’s time zone. - If cancelled later than that, a 50% refund is available for the first seven cancelled
calendar days from the date of the cancellation request, and a 100% refund for any
additional days.
Drop-off and pick-up
Check-in is after 2:00 PM and check-out is before 11:00 AM. Pick-ups and drop-offs are by
appointment only, so please get in touch before you travel so a time can be agreed. If you
are running late, call as early as you can.
Health and vaccinations
Every guest must be up to date on core vaccinations, and free of fleas and of any
contagious illness. Please bring proof of vaccination at drop-off. A cat showing signs of
illness at drop-off cannot be accepted, for the safety of the other guests.
Medication and special needs
Oral medication, supplements and special-needs care are given as part of the stay at no
extra charge. Please bring enough medication for the full stay in its original packaging,
with written dosing instructions.
Suitability
This is a free-roam, cat-only home where guests share space with other cats. A cat that
is unsafe around other cats, or in clear distress, may need to be kept separately or
collected early. You will be called straight away if that happens, and any unused nights
will be refunded.
Veterinary care
If your cat needs veterinary attention during a stay, you will be contacted immediately.
If you cannot be reached and treatment cannot wait, your cat will be taken to a vet and
treated. The cost of that treatment is the owner’s responsibility.
Belongings
You are welcome to bring a familiar blanket, bed or toy. Beds, bowls, litter and premium
dust-free litter are all provided. Every care is taken with items you send, but no
responsibility can be accepted for belongings that are damaged or lost.
Photos
Photos and short videos of your cat are taken during the stay and sent to you as daily
updates. They are only used publicly with your permission — see the
privacy policy.
Changes to these terms
These terms may be updated from time to time. The terms that apply to your stay are the
ones in place on the date your booking was confirmed.
Questions
Write to info@yokoscoastalcatretreat.com or call
(619) 555-0187.